Answers to all your questions about bijje

Yes. At bijje, all your personal information and financial transactions are protected using SSL (Secure Sockets Layer) encryption technology. This means all data exchanged between your browser and our servers remains unreadable to third parties. Passwords are stored in encrypted form — not even our staff can view them.

Our only official address is bijje.lat — if there are any extra words before or after it, the site is fake. Never enter your password on a suspicious link. Always check for the padlock icon and "https" in your browser's address bar. bijje will never ask for your password or OTP via email or SMS. If you have any doubts, contact us directly at [email protected].

If you suspect someone has accessed your account without permission, contact us immediately via live chat or at [email protected]. Our team can quickly suspend the account. Then change your password from a safe device and sign out of the device you suspect was compromised. Providing as many specific details about the incident as possible will help with the investigation.

A strong password should be at least 12 characters long and include a mix of uppercase letters (A-Z), lowercase letters (a-z), numbers (0-9), and special characters (#, @, !). Do not use your bijje password on any other site. Avoid using your own name, date of birth, or phone number as a password — these are easy to guess.

Yes, but you must first meet the wagering requirement. For bijje's welcome bonus, the condition is that you must place bets totalling 15 times the bonus amount. For example, if you receive a ৳2,000 bonus, you must wager a total of ৳30,000 before withdrawing. Once the wagering requirement is met, winnings from the bonus become fully withdrawable.

At bijje, withdrawal requests are generally completed within 5 to 30 minutes. Withdrawals via bKash, Nagad, Rocket, and Upay are the fastest. Bank transfers may take slightly longer, but we process them as quickly as possible. If there is an occasional delay during peak hours, our support team will let you know.

A withdrawal request showing as pending is normal — it is the step before processing begins. If it remains pending for more than 30 minutes, contact us via live chat or at [email protected] with your withdrawal ID and amount. A withdrawal may also be held up if account verification is incomplete or if the details on the payment method do not match.

No. In line with our security and anti-money laundering policy, bijje only processes withdrawals to a bKash, Nagad, Rocket, or Upay number registered in the player's own name, or to their own bank account. Withdrawal requests to a third party's wallet or account will not be accepted and the account may be placed under review.

The minimum withdrawal amount at bijje is ৳1,000. The system will not accept withdrawal requests below this amount. The minimum deposit amount is ৳100 (for all methods). If you do not have sufficient balance, win a bit more or make another deposit before withdrawing.

We may request verification when you make your first large withdrawal request, or when your regular transaction volume exceeds a certain threshold. This is a standard process to ensure player protection and platform security. Once verification is completed, future transactions become easier and faster.

Yes. Images or documents of your ID reach us via SSL-encrypted channels and are stored on secure servers. Only authorised verification staff can view them. We do not share your personal documents with third parties. Read our full privacy policy here.

For identity verification you can submit a National ID Card (NID), passport, or driving licence. For address verification, a recent bank statement or utility bill (electricity or gas) is accepted. If the document is clear, undamaged, and not expired, approval is generally quick.

The most common reasons for rejection are a blurry, cropped, or expired document. The rejection notice usually states the reason. Take a new photo in good lighting and resubmit. If you are unsure what to do, contact [email protected] — our team will guide you step by step.

bijje is only for players aged 21 and above. During registration you confirm that you are at least 21. We verify age during the verification process. Underage users are not permitted to create or use an account, and any such account found will be closed.

Yes. bijje gives players the option to set deposit limits. You can set a daily, weekly, or monthly deposit cap. There are also options to take a temporary break (cooling-off period) and to fully self-exclude. To use these features, visit our responsible gaming page or contact support.

If you feel that gaming is having a negative impact on your life, contact us via our 24/7 live chat or at [email protected] — we will help you confidentially. You can request self-exclusion or limit-setting. You should also reach out to your nearest healthcare centre for professional mental health support.

Some common signs are: placing increasingly larger bets to chase losses, feeling uncomfortable when not gaming, prioritising gaming over family or work, continuing to play despite financial difficulties, and lying to family about how much you are gambling. If you notice these signs, seek help right away.

The most common causes of login problems are an incorrect password, Caps Lock being on, or typing the wrong registered email or phone number. If you have forgotten your password, use the "Forgot password" option. If your account is temporarily locked after multiple failed attempts, contact [email protected].

For security reasons, you need to contact us directly to change your phone number or email. After verifying your identity via live chat or at [email protected], our support team will update the information. There is no option to change these details directly from your account settings, as this is important for account security.

Generally there should be no problem. You can log in from any device using your correct email or phone number and password. In some cases a verification code may be sent as a security check. If you do not sign out of your old device separately, the same account may remain logged in there.

No. Only one account per player is permitted. Having multiple accounts for the same person is considered a violation of platform rules and all accounts may be closed. If duplicate accounts are created to claim bonuses more than once, those bonuses will be cancelled.

When an account is suspended, a message will usually appear at login. The reason could be a need for verification, unusual activity, or a suspected rule violation. Write to [email protected] with your account email and full details. Our team will review the matter and let you know the appropriate next steps.