bijje's Privacy Policy

1 Introduction

bijje ("we", "us", or "platform") provides a safe and reliable online gaming service for Bangladeshi players. Protecting your privacy is our first and foremost responsibility. This privacy policy describes in detail how bijje collects your personal information, how that information is used, with whom it may be shared, and what measures we take to protect your information.

This policy applies to bijje's website bijje.lat. By using our services, you are considered to have given your consent to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact our support team.

This privacy policy should be read together with bijje's Terms and Conditions and Responsible Gaming policy. These three documents together form the complete legal framework for using bijje.

2 Information We Collect

bijje collects various types of information. This can broadly be divided into two categories: what you provide directly, and what is collected automatically from your usage.

2.1 Information You Provide

During account registration and use of our services, you may provide the following information:

• Full name (in Bengali and English)
• Date of birth (for age verification — only those aged 21 or above may open an account)
• Mobile number (Bangladeshi)
• Email address
• Payment information — such as bKash, Nagad, Rocket, or Upay account numbers
• Documents required for identity verification (national ID card or passport)
• Your messages and requests when contacting our support team

2.2 Automatically Collected Information

When you use bijje, certain information is collected automatically:

• IP address and device type
• Browser information and operating system
• Time and duration of your visits to the site
• Which pages you visited and where you came from
• Gaming history and transaction records
• Information via cookies and similar tracking technologies (details in section 7)

3 Purpose of Data Use

We use the information we collect for the following legitimate purposes:

3.1 Service Operation and Improvement

• Creating and managing your account
• Processing deposit and withdrawal transactions
• Providing bonuses and promotions
• Improving the quality of gaming services
• Identifying and resolving technical issues on the platform

3.2 Security and Fraud Prevention

• Verifying your identity and keeping your account secure
• Detecting fraudulent activity and money laundering
• Preventing use by minors (under 21)
• Ensuring a safe and fair gaming environment

3.3 Communication and Support

• Sending important account information and system notifications
• Providing 24/7 support via live chat and email
• Resolving your requests and complaints
• Sending relevant promotional information (subject to your consent)

3.4 Responsible Gaming

• Analyzing gaming patterns to identify problematic gaming behavior
• Making it easier to apply self-exclusion or limits when needed
• Providing support to ensure responsible gaming

4 Sharing Information with Third Parties

bijje never sells your personal information. However, limited information may be shared in the following circumstances:

4.1 Service Provider Partners

Necessary transaction information is shared with bKash, Nagad, Rocket, Upay, and banking services for payment processing. We also work with relevant providers for technology services, cybersecurity, and anti-fraud system operations. These partners are contractually bound to uphold privacy standards equivalent to bijje's.

4.2 Legal Obligations

Information may be provided to regulatory bodies and law enforcement authorities if required by Bangladeshi law or by court order. Disclosure may also be mandatory when assisting in the investigation of fraud, money laundering, or other illegal activity.

4.3 Business Transfers

If bijje undergoes a merger, acquisition, or asset transfer in the future, user information may form part of the transferred assets. You will be given advance notice in such circumstances.

5 Data Security Measures

bijje uses industry-standard security technologies and practices to protect your information. Our key security measures are:

• SSL Encryption: All data exchanged between you and our servers is protected through SSL/TLS encryption.
• Database Security: Sensitive stored data (passwords, payment details) is kept in encrypted form.
• Access Control: Only authorized staff have access to your personal information, and they are bound by strict confidentiality agreements.
• Regular Security Audits: Regular audits and assessments are conducted to identify system vulnerabilities.
• Two-Factor Authentication: A two-factor authentication system for account security.

Please note that 100% security on the internet cannot be guaranteed. Keep your account password confidential and notify us immediately if you notice any suspicious activity.

6 Data Retention Period

bijje retains your information for as long as it is needed or required by legal obligation:

• Active Accounts: All information is retained for as long as your account remains active.
• Closed Accounts: Financial and identity-related information may be retained for a specified period after account closure for legal purposes.
• Transaction Records: Financial transaction data is retained long-term for accounting and legal reasons.
• Marketing Data: Information retained for marketing purposes will be deleted if you withdraw your consent.

7 Cookies and Tracking Technologies

bijje uses cookies and similar technologies to improve your experience on the website. The types of cookies we use are:

7.1 Essential Cookies

These are necessary for the site's core functionality — such as maintaining login sessions, security authentication, and remembering language preferences. Without these cookies, the service does not function properly.

7.2 Performance Cookies

These cookies are used to collect site usage statistics and improve service quality. The information collected is anonymous and aggregated.

7.3 Cookie Controls

You can control or disable cookies by changing your browser settings. However, disabling essential cookies may prevent some important features of the site from working.

8 Your Rights

As a user of bijje's platform, you have the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: If any of your information is incorrect or incomplete, you may request that it be corrected.
• Right to Deletion: You may request that specific information be deleted, provided there is no legal obligation to retain it.
• Right to Restrict Processing: You may object to the processing of your information for specific purposes.
• Marketing Opt-Out: You may opt out of promotional communications at any time.
• Lodge a Complaint: If you feel there is a problem with how your information is being handled, you may raise a complaint with us.

To exercise any of the above rights, please contact our support team. We will process your request as quickly as possible.

9 Protection of Minors

bijje's services are for those aged 21 or above only. We do not knowingly collect any personal information from minors. Age is verified at registration and, where there is doubt, identity document verification is requested.

If we become aware that information from a minor has been collected, that account will be closed and the relevant information will be deleted immediately. If you suspect a minor is using our platform, please notify our support team.

10 Third-Party Services and Links

bijje uses independent third-party services such as bKash, Nagad, Rocket, and Upay for payment processing. These providers have their own privacy policies, and once information enters their platforms it is governed by their own policies.

When you provide information in their interface during a payment transaction, that information goes directly to their servers. bijje is not responsible for that processing, but works only with trusted and reputable payment providers.

11 Changes to This Policy

bijje may update this privacy policy from time to time. If changes are made, we will note the new date on this page, and for significant changes you will be notified by email or via a notice on the site.

Continuing to use bijje after a change means you have consented to the updated policy. We therefore recommend reviewing this page periodically.

12 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. Our Bengali and English-speaking team is available 24 hours a day, 7 days a week: